Customer Wins

Outcomes that change businesses

Anonymized stories from Microsoft consulting engagements KIT delivered — the challenge, what we built, and the measurable results. Numbers are rounded and customer names are withheld pending NDA approval.

By industry

Five wins. Five industries. Real outcomes.

Filter by industry or scroll the full set. Each story links to its detail page with the architecture, the metrics and the lessons learned.

Fintech

Cutting handle time on a 200-agent contact centre with D365 omnichannel routing

A mid-market wealth-management firm consolidated email, chat, voice and WhatsApp onto Dynamics 365 Customer Service with unified routing and Copilot suggestions.

−38% handle time +22% CSAT 9 wks to go-live
Read the story
Healthcare

HIPAA-aligned patient self-service portal on Power Pages with Dataverse + FHIR

A multi-clinic group launched appointment booking, e-forms, lab results and bill pay on Power Pages, with Azure API for FHIR brokering EHR integration.

60% deflection 4.7/5 patient rating HIPAA aligned
Read the story
Manufacturing

Replacing paper job cards with Power Apps + IoT for a precision-engineering plant

Operators capture run-time, scrap and downtime on rugged tablets. Telemetry from machine PLCs streams via Azure IoT Hub into a Dataverse model.

−22% scrap rate +14% OEE 0 paper forms
Read the story
Retail

12-store Business Central rollout with real-time inventory and intercompany postings

A fast-growing apparel chain consolidated 4 legacy POS + accounting systems onto Dynamics 365 Business Central with a custom Shopify connector.

6 mo payback +31% stock accuracy 12 stores live
Read the story
Education

Azure OpenAI tutor bot grounded in faculty courseware for blended-learning cohorts

A higher-ed institution shipped a Copilot-style tutor for 8,000 students, grounded by faculty PDFs through Azure AI Search RAG, behind Entra ID SSO.

engagement +19% pass rate 8K students
Read the story

All customer names withheld and metrics rounded. Detailed reference calls available under NDA — contact us.

Want a story like these for your team?

Book a 90-minute discovery workshop. We'll map outcomes, sketch an architecture and quote a realistic phase-1 scope.

Book a Workshop