A multi-clinic group launched appointment booking, e-forms, lab results and bill pay on Power Pages, with Azure API for FHIR brokering EHR integration. 60% query deflection and 4.7/5 patient rating.
A 9-clinic specialty group was drowning in inbound calls: appointments, intake forms, lab queries and bill pay all routed through one front-desk team. Patients waited 3-7 minutes on hold; receptionists faxed forms because the EHR did not expose secure web upload. Cancellation rates were creeping up because reminders went out only via SMS once.
The group wanted a branded, HIPAA-aligned patient portal that handled the top 5 self-service tasks — without ripping out the existing EHR, and without storing PHI in a SaaS form-builder of unknown provenance.
All numbers anonymized and rounded. Detailed reference call available under NDA.
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