Industry

Retail & E-commerce — unified, omnichannel commerce

Omnichannel commerce, loyalty and inventory intelligence powered by Dynamics 365 Commerce.

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Retail & E-commerce

Industry context

Omnichannel commerce, loyalty and inventory intelligence powered by Dynamics 365 Commerce.

  • D365 Commerce — Headless storefront, POS, call-center and clienteling unified.
  • Omnichannel order management — Single source of truth across channels and DCs.
  • Loyalty & personalization — Customer Insights + Power Platform-driven offers.
  • Demand forecasting — Azure ML and Synapse-powered planning.
  • Last-mile orchestration — Azure Logic Apps integration with carriers and 3PLs.
Retail & E-commerce industry — Microsoft solutions
Common challenges

What we solve in Retail & E-commerce

Channel Silos

Disconnected POS, e-commerce and contact-center experiences.

Inventory Visibility

Stock-outs, overstocks and slow replenishment cycles.

Loyalty & Personalization

One-size-fits-all promos and weak retention.

Fulfillment

Last-mile orchestration across DC, store and 3PL.

Outcomes

Typical KPIs we move

+22%
Conversion lift
-30%
Stock-outs
+15%
Repeat purchase rate
-25%
Cost to serve

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